:root{--ink:#14231f;--muted:#6f7c77;--paper:#f4f1e8;--card:#fffdf8;--line:#ddd8ca;--green:#176b52;--green2:#0d4d3b;--gold:#dba94c;--red:#b6413a;--shadow:0 16px 40px rgba(31,44,38,.09)}*{box-sizing:border-box}body{margin:0;font-family:"Microsoft YaHei UI","Noto Sans SC",sans-serif;color:var(--ink);background:var(--paper)}button,input,select,textarea{font:inherit}.hidden{display:none!important}button{border:0;border-radius:10px;background:var(--green);color:white;padding:10px 17px;cursor:pointer;font-weight:700}button:hover{filter:brightness(.96)}button.ghost{background:#edf0eb;color:var(--ink)}button.danger{background:#fae8e6;color:var(--red)}.login-page{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 20% 15%,#f6d990 0,transparent 30%),linear-gradient(135deg,#0d4d3b,#17382f 70%,#254d40)}.login-card{width:min(760px,92vw);padding:42px;background:rgba(255,253,248,.97);border-radius:28px;box-shadow:0 35px 80px #071d1790;text-align:center}.brand-mark{width:62px;height:62px;margin:auto;display:grid;place-items:center;background:var(--green);color:#fff;border-radius:19px;font:800 30px serif}.login-card h1{font:800 30px/1.2 Georgia,"Microsoft YaHei UI";margin:18px 0 8px}.login-card p{color:var(--muted)}.role-list{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:28px}.role{background:#f5f2e9;color:var(--ink);border:1px solid var(--line);padding:17px}.role b,.role span{display:block}.role span{font-size:12px;color:var(--muted);margin-top:5px}.app{display:grid;grid-template-columns:230px 1fr;min-height:100vh}aside{position:sticky;top:0;height:100vh;background:#143c32;color:#fff;padding:24px 16px;display:flex;flex-direction:column}.logo{padding:4px 10px 25px;border-bottom:1px solid #ffffff24}.logo b,.logo span{display:block}.logo b{font:800 22px Georgia,"Microsoft YaHei UI"}.logo span{font-size:12px;color:#b6cdc5;margin-top:4px}nav{display:grid;gap:7px;margin-top:22px}nav button{background:transparent;text-align:left;color:#d7e5e0;padding:13px 14px}nav button.active{background:#fff;color:#143c32}.side-foot{margin-top:auto;border-top:1px solid #ffffff24;padding:18px 8px 0}.side-foot span{display:block;font-weight:700}.side-foot button{padding:7px 0;background:transparent;color:#b6cdc5}main{min-width:0;padding:0 28px 30px}header{height:96px;display:flex;align-items:center;justify-content:space-between}header h2{margin:0;font:800 27px Georgia,"Microsoft YaHei UI"}header p{margin:6px 0 0;color:var(--muted);font-size:13px}.header-actions{display:flex;gap:10px}.cards{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.metric,.panel{background:var(--card);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow)}.metric{padding:20px}.metric span{color:var(--muted);font-size:13px}.metric strong{display:block;font:800 32px Georgia;margin-top:8px}.metric em{font-style:normal;color:var(--green);font-size:12px}.dash-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:16px;margin-top:16px}.panel{padding:22px}.panel h3{margin:0 0 18px}.bars{display:grid;gap:16px}.bar-head{display:flex;justify-content:space-between;font-size:13px}.bar-track{height:9px;background:#ece9df;border-radius:9px;margin-top:7px;overflow:hidden}.bar-fill{height:100%;background:linear-gradient(90deg,var(--green),#4fa783);border-radius:9px}.todo{padding:13px 0;border-bottom:1px solid var(--line)}.todo:last-child{border:0}.todo b,.todo small{display:block}.todo small{color:var(--muted);margin-top:4px}.toolbar{display:flex;gap:8px;flex-wrap:wrap;background:var(--card);border:1px solid var(--line);padding:13px;border-radius:15px}.toolbar input,.toolbar select{height:38px;border:1px solid var(--line);background:white;border-radius:9px;padding:0 10px;min-width:115px}.toolbar #keyword{min-width:200px;flex:1}.scope{display:flex;gap:8px;margin:13px 0}.scope button{background:#e6e8e2;color:var(--ink);padding:8px 13px}.scope button.active{background:var(--green);color:#fff}.table-wrap{margin-top:13px;background:var(--card);border:1px solid var(--line);border-radius:15px;overflow:auto;max-height:calc(100vh - 245px)}table{width:100%;border-collapse:collapse;white-space:nowrap}th{position:sticky;top:0;background:#ebe8de;text-align:left;padding:13px;font-size:12px;color:#50615b}td{padding:13px;border-top:1px solid #ece8dc;font-size:13px}tbody tr{cursor:pointer}tbody tr:hover{background:#f2f5ef}.badge{display:inline-block;padding:4px 9px;border-radius:20px;background:#e6eee9;color:var(--green2);font-size:12px}.badge.red{background:#f9e6e3;color:var(--red)}.badge.gold{background:#faefd4;color:#8b620d}.empty{text-align:center;color:var(--muted);padding:60px}dialog{width:min(920px,94vw);max-height:90vh;border:0;border-radius:22px;padding:0;background:var(--card);box-shadow:0 30px 90px #10251e70}dialog::backdrop{background:#10251e80}dialog form{padding:22px}.dialog-head,.dialog-foot{display:flex;align-items:center;justify-content:space-between}.dialog-head h3{margin:0}.dialog-head small{color:var(--muted)}.icon-btn{background:transparent;color:var(--ink);font-size:25px;padding:4px 10px}.form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px 18px;margin:24px 0}.field label{display:block;font-size:12px;color:var(--muted);margin-bottom:6px}.field input,.field select,.field textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:10px;background:white}.field textarea{min-height:88px;resize:vertical}.field.wide{grid-column:1/-1}.dialog-foot{justify-content:flex-end;gap:10px;border-top:1px solid var(--line);padding-top:17px}.history{margin:10px 0 18px}.history-list,#historyList{background:#f1efe7;padding:12px;border-radius:10px;max-height:150px;overflow:auto;font-size:12px}#historyList div{padding:7px;border-bottom:1px solid #ddd8ca}.group-row{display:grid;grid-template-columns:1.2fr 1fr .8fr .8fr 1fr;gap:9px;align-items:center;padding:11px;border-bottom:1px solid var(--line)}.group-row input[type=text]{width:100%;padding:9px;border:1px solid var(--line);border-radius:8px}#toast{position:fixed;right:25px;bottom:25px;background:#14231f;color:white;padding:13px 18px;border-radius:12px;opacity:0;transform:translateY(12px);transition:.25s;pointer-events:none}#toast.show{opacity:1;transform:none}@media(max-width:900px){.app{grid-template-columns:1fr}aside{position:static;height:auto;flex-direction:row;align-items:center;overflow:auto}.logo{display:none}nav{display:flex;margin:0}.side-foot{margin:0 0 0 auto;border:0;min-width:110px}.cards{grid-template-columns:repeat(2,1fr)}.dash-grid{grid-template-columns:1fr}main{padding:0 14px 20px}.role-list{grid-template-columns:repeat(2,1fr)}.form-grid{grid-template-columns:1fr}.field.wide{grid-column:auto}.group-row{grid-template-columns:1fr 1fr}.group-row>*:first-child{font-weight:700}}
.follow-intercept-list{display:grid;gap:10px}.follow-intercept-row{padding:12px;border:1px solid #cfe3ee;border-radius:10px;background:#f5fbfe}.follow-intercept-row>div:first-child{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.follow-intercept-row small{width:100%;color:#b34a32}.follow-intercept-row input{width:100%;margin:10px 0}.follow-intercept-row>div:last-child{display:flex;gap:8px;flex-wrap:wrap}.follow-intercept-row button{flex:1 1 150px}
.after-sales-rich-editor{min-height:264px;max-height:520px;overflow:auto;padding:12px;border:1px solid var(--line);border-radius:10px;background:#fff;line-height:1.7;text-align:left;outline:none;white-space:normal}.after-sales-rich-editor:focus{border-color:#58a9d5;box-shadow:0 0 0 3px #58a9d522}.after-sales-rich-editor:empty:before{content:attr(data-placeholder);color:#9aa9b2;pointer-events:none}.after-sales-rich-editor img{display:block;max-width:min(100%,680px);height:auto;margin:8px 0;cursor:zoom-in;border-radius:8px;border:1px solid #d6e5ed}.after-sales-rich-field>small{display:block;margin-top:6px;color:var(--muted)}.rich-image-viewer{width:96vw;max-width:96vw;height:94vh;max-height:94vh;background:#101820;padding:44px 18px 18px;text-align:center}.rich-image-viewer .icon-btn{position:absolute;right:12px;top:8px;color:#fff}.rich-image-viewer img{max-width:100%;max-height:calc(94vh - 64px);object-fit:contain}
.backup-panel{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:24px 0}.backup-panel>div{padding:20px;border:1px solid var(--line);border-radius:14px;background:#f7fbfd}.backup-panel b{font-size:17px}.backup-panel p{min-height:48px;color:var(--muted);line-height:1.6}.backup-panel input{display:block;width:100%;margin:12px 0;padding:10px;border:1px solid var(--line);border-radius:8px;background:#fff}@media(max-width:700px){.backup-panel{grid-template-columns:1fr}.backup-panel p{min-height:0}}
.field.permission-locked label{color:#87949b}.field input:disabled,.field select:disabled,.field textarea:disabled{color:#727d83;background:#edf1f3;border-color:#d8e0e4;cursor:not-allowed;opacity:1}.after-sales-rich-editor[contenteditable="false"]{color:#727d83;background:#edf1f3;border-color:#d8e0e4;cursor:not-allowed}.factory-rejection-panel{padding:14px;border:1px solid #efc6ba;border-radius:11px;background:#fff5f1}.factory-rejection-panel label{color:#9b3f2d;font-weight:700}.rejection-meta{font-size:12px;color:#9b6b60;margin-bottom:7px}.rejection-reason{white-space:pre-wrap;line-height:1.6;color:#633329}